Expert solutions in Customer Support
We offer outsourced customer service to Swedish fintech companies
Customer service is a decisive factor in both B2B and B2C. Higher quality in customer service creates better conditions for increased competitiveness. We offer outsourced customer service to Swedish fintech companies. With our combined expertise in both outsourcing and fintech, we have a unique position that sets us apart from other players on the market. An outsourced customer service with FintechFactory opens the door to opportunities such as new languages and staffing around the clock. We offer unparalleled flexibility and adapt each solution to the customer's unique needs. Our model is cost-effective but based exclusively on quality over quantity. FintechFactory makes sure to find the right person for the right place and assigns dedicated agents for each project. We can work in all channels, such as phone, email, chat and social media. Our available languages include the entire Nordic region, Europe and parts of Asia.
FintechFactory is part of the OnlineFactory Group and co-owned by NFT Ventures. We are also included as advisers in the SweFintech Association.
Our combined expertise in fintech, customer service and outsourcing enables us to offer services of the highest quality to Swedish fintech companies.
More about the companies that make up FintechFactory:
Venture capital company in fintech. NFT Ventures was founded in 2014 by Pär Roosvall, Johan Lundberg and Fredrik Lundberg.
The portfolio includes fintech companies in Sweden, the Nordic countries and also in Europe. Today, NFT Ventures is the market leader in the Fintech segment.
Experts in outsourcing of customer service for Swedish e-commerce companies.
OnlineFactory was founded in 2013 by Peter Eriksson. With a background as COO and co-founder of Nelly.com (2003), Peter's long experience in e-commerce has been one of the company's major success factors.
Our Management
